Returns & Refunds

Returns & Refunds. We would rather fix a problem than argue about it. If something is wrong with your order, tell us and we will sort it out. Changed your mind: Unused items in their original condition can be returned within 30 days of delivery. Contact us first at cyrusamiri99@gmail.com so we can tell you where to send the item. Return shipping for change-of-mind returns is paid by the buyer. When the item arrives back in original condition, we refund the product price to your original payment method. Damaged, defective, or wrong item: If your order arrives damaged, defective, or is not what you ordered, contact us at cyrusamiri99@gmail.com within 14 days of delivery and attach a photo of the problem. We will replace the item or refund you – and for our mistake, you will not pay return shipping. Hygiene and safety items: For health and safety reasons, a small number of personal items (for example makeup applicators and personal-care items) can only be returned unopened. If such an item arrives damaged or defective, the damaged/defective rule above still applies in full. How refunds are paid: Refunds go back to the original payment method. Refunds are issued within 5 business days of approval. Who approves what: Every return is answered by a person, not a script. Larger refunds are reviewed by the store owner personally before they are issued – that is deliberate, and it is why we ask for a photo on damaged items.